Please read this information carefully as it contains important information about your rights, obligations, limitations and exclusions that apply to you.

We will do our best to match each of your exact specifications. As our natural hair is 100% virgin human hair and each piece comes from a separate donor, we cannot guarantee the colour or texture of the hair. Our natural hair comes in straight, wavy and curly pattern and the colour will range between a natural 1b and 2. In some cases, we have natural lighter pieces that are available on request but not guaranteed. Please note that refunds and / or exchanges will not be issued by the dissatisfaction of a texture or colour, issues with natural tapering, split ends, shedding or concerns that are typical with natural hair products.


Payment Terms

Payment terms are always 100% in advance. We accept all major credit cards. As soon as you place an order online your credit card will be charged.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different from your shipping address you will be asked to complete a credit card authorisation form and send supporting documentation before shipment is released. If necessary, a representative will contact you shortly after your order.

Order Processing

Our business hours are Monday to Friday 10.00 a.m. to 8 p.m.. All orders received before 2pm are processed and shipped the same day. Orders placed on weekends will be shipped first thing on Monday morning unless it is a holiday. Once processed and shipped, orders arrive within the time selected on the order form.

Pre Orders/Back Orders – We offer our customers the chance to pay and exclusively order in any items that are “out of stock”.  Delivery times for Pre/Back Orders will be specified during the transaction period and upfront payment of the item is required.

Please note that during busy SALE/PROMOTIONAL/HOLIDAY periods processing times can be extended to 7 days. 

Bundle Deal Return Policy:

Exchanges can only be made for the same item in the deal (same length & texture)

Removal of any packaging in the entire bundle deal will void the return

Refunds can be made on the entire bundle deal and not individual bundles

Bundle deals cannot be combined with other sales/promotions

Billing Address / Shipping Address

STYLESBYFOLA  only send parcels to the BILLING ADDRESS. If customers require a parcel to be sent to an alternate address then they would need to submit proof of their Billing Address details with their order. We only accept ID in the form of a bank statement or Government issued ID. 

Product Availability

If a product is out of stock, unavailable or if we are just simply unable to fulfill your order, we will contact you immediately to see if you are interested in receiving a replacement. If a substitution is not acceptable, you may wish to terminate the sale, in which case we will refund the amount charged to your credit card.

Return policy

At STYLESBYFOLA we maintain a high level of quality assurance. All our hair goes through a rigorous process to ensure you are getting the best quality product possible. All hair orders are thoroughly inspected before shipment. Our main objective is to ensure that you are completely satisfied.

Refunds

If for any reason you would like to return your item(s), you can utilise our 14 day money back guarantee policy. Simply return the hair within 14 days of delivery and we will refund the price of the hair. Please note STYLESBYFOLA  is not responsible for any shipping costs associated with sending, returning orders. All purchases with a discount or purchased in a SALE are final unless there is a fault with the products. 

You will not be able to return any items after 14 days of receiving your order.

We will not accept any merchandise that has been used or altered (brushed, combed, picked, coloured, cut or washed) in any way or products that have been removed from the cable ties.  According to the Health and Safety Regulation you cannot return human hair products that have been used. This includes removing the hair from the bundle. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition.

Once your product has been received, it will be examined thoroughly. If the product has been returned unused and is in its original condition, we will process your refund.  Please note that refunds can take up to 7 working days to show on your bank statement (dependent on your banks processing times)

Exchanges

Occasionally, STYLESBYFOLA at its sole discretion, may exchange products or portions of a product under the following conditions: 

Applications must be made within 14 days of receiving the product (s). 

Any exchange request after 14 days will not be accepted. 

We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut or washed) in any way. According to the Health and Safety Regulations, you cannot return human hair products that have been used. This includes removing the hair from the cable ties. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition. 

To process an exchange, the desired product would be sent back at your expense. We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. 

Please note, customers will be required to cover the difference if exchanged for a greater value and also the shipping costs.

Please be advised, exchanged items are usually shipped within 1-3 working days upon receipt of shipping payment. 

Replacements

If you feel you have received a defective, we want to hear from you! 
We take all feedback seriously and for us to fully investigate your complaint we will need to see the product in its entirety to establish the cause of your concerns as they could be down to various reasons. 

You must contact us within fourteen (14) calendar days after receipt of the merchandise. A customer service representative will provide the client with instructions for the return of all the products in question in order for us to fully investigate your concerns.  Please note that images are not acceptable for us to conduct an investigation so will need the product back in its entirety.

Customers will be responsible for paying the costs associated with returning the item to the currentwigs store . If Beyond Hair verifies that the product is defective in some way, STYLESBYFOLA will then refund or replace the item.

Once we receive the product back, an investigation will be launched immediately and we will come back to you with our evaluation within up to 5 days.

Returns Address:
STYLESBYFOLA
4 High Street

London

E15 2GR

Shipping Delays

For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement, it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of Royal Mail. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust Royal Mail to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.

Lost / Delayed Parcels

All parcels in the UK are sent via Royal Mail and parcels sent overseas are sent via DHL. currentwigs  is not responsible for any missing or delayed parcels due to the negligence of the couriers we use. In any rare case that a parcel is missing or lost, you would need to wait for 30 days before we can make a claim to the shipping companies. Only when a claim has been submitted, will be able to reimburse your full order total or send another parcel out to you.


Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, flat number, etc.) needed to deliver your package. Your order will be shipped via Royal Mail to the address you provide. It is extremely important that you give us the most accurate and complete information possible. Please note – if your parcel is signed for by someone other than yourself at your address, we will not be held liable as our duty is to deliver to your address. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.


International Shipments

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.


Policy Changes

STYLESBYFOLA reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.